Terms of Service

Who we are

Ostro is operated by SP STUDIOZ (OPC) PRIVATE LIMITED, a company incorporated in India, with Corporate Identification Number (CIN) U72900PN2022OPC213485. In these Terms of Service (“Terms”), “Ostro”, “we”, “us”, and “our” mean that company.

“You” and “your” mean the individual using the Services or, where an authorised representative accepts these Terms for a business, that business. Our “Services” comprise the Ostro website, workspace, and the payment workflow services we make available to eligible users.

Your agreement with Ostro

These Terms take effect between you and us when you accept them during registration or when they are otherwise presented to you for acceptance. If you act for a business, you confirm that you have authority to bind it. Do not create a workspace or submit payment instructions if you do not agree to the applicable Terms. Merely viewing our marketing website does not create an approved payment relationship.

Any separately signed agreement with us takes precedence over these Terms only for matters it expressly changes. A quote or transaction disclosure you accept governs the specific fees, exchange terms, and other details it identifies. Additional product terms apply only when they are made available and validly agreed.

Licensed financial partners may require separate agreements for their services. Applicable partner terms must be provided or identified before you use the relevant service; they govern that partner relationship and do not remove our own obligations to you. Mandatory law takes precedence over any inconsistent contractual provision.

Eligibility and permitted locations

You must be at least 18 years old, have reached the age of legal majority where you live, and have legal capacity to enter into this agreement. A business must be lawfully established and represented by a person with the necessary authority.

Access is subject to onboarding, identity and business verification, sanctions screening, country eligibility, compliance review, and partner approval. You must provide accurate information about your residence, your business’s primary operating location, ownership, and intended activity, and promptly tell us when it changes.

Check the supported-country guide, including regional and state restrictions. A listed location is not a guarantee of account approval or access to any particular feature. Do not conceal your location, use another person’s identity, or circumvent restrictions.

Available currencies, account details, payment rails, stablecoins, payout options, limits, and timing depend on eligibility, jurisdiction, compliance review, route support, and partner availability. Use the options shown in your Ostro workspace. Access to one route does not establish access to another.

Your workspace and security

Keep your registration details accurate and your login credentials confidential. Use available security controls, protect the devices and email accounts you use to access Ostro, and do not sell, lend, or transfer your workspace. A business is responsible for ensuring that anyone acting on its behalf has appropriate authority.

Tell us promptly at support@tryostro.com if you suspect unauthorised access, an incorrect payment instruction, or compromise of your receiving details. Do not send passwords, authentication codes, wallet seed phrases, or private keys to support.

We may seek additional authentication before acting on an instruction or changing sensitive information. Use of valid credentials alone does not waive your right to dispute an unauthorised instruction. Responsibility for an incident depends on the facts, applicable law, and the relevant service terms.

Our service and financial partners

Ostro provides a workflow for sharing available receiving details, following payment status, and selecting available payouts. Where offered, invoices and payment links are additional tools for formal payment requests and payment instructions.

Ostro performs customer onboarding, identity verification, KYC and sanctions screening, country eligibility checks, transaction monitoring, recordkeeping, and compliance escalation. Licensed financial partners may also perform their own checks.

Payment processing, foreign-exchange conversion, stablecoin conversion, custody where applicable, and settlement are provided by licensed financial partners. Ostro is not a bank, does not hold customer funds, and does not independently provide payment settlement. A workspace or payment-status display is not a deposit account with Ostro.

Company incorporation and publication of these Terms do not represent regulatory authorisation for any financial activity. Services are offered only to the extent permitted by applicable law and the approved partner arrangements for the relevant route. These Terms do not promise deposit insurance, asset insurance, or protection against a partner’s insolvency.

Verification and compliance reviews

You agree to provide information reasonably required to verify your identity, business, beneficial ownership, payer relationships, source of funds, payment purpose, and eligibility. Depending on the activity, this may include identification, proof of address, contracts, invoices, or other supporting records. Only provide another person’s information where you have a lawful basis to do so.

We and the relevant partners may verify information, request updates, monitor activity, and decline or pause access while required checks remain incomplete. Approval can be reviewed if your circumstances, activity, legal requirements, or partner requirements change.

Information may be retained or disclosed to financial partners, verification providers, or competent authorities as necessary and lawful for these purposes. The applicable privacy information explains the processing involved. We may be unable to disclose the existence or details of particular investigations or reports where the law restricts disclosure.

Funding and receiving payments

Share only the current receiving details and precise payment instructions displayed in your workspace with legitimate clients, employers, customers, marketplaces, or business partners. Funding with your own money and receiving money from another payer are distinct activities; use each only where your approved route permits it.

Account details in your name, where available and approved. Named receiving details are not available to everyone. Receiving details identify a supported payment arrangement and do not, by themselves, create a traditional bank account with Ostro.

Check the permitted currency, rail, payer type, beneficiary information, reference or memo, and limits before sending or requesting a payment. Do not use website illustrations as payment instructions. A currency appearing on our website does not mean every rail, SWIFT transfer, payer relationship, or payment type is supported for you.

Instructions can change or be withdrawn. Stop sharing details once they are replaced, restricted, or closed, and notify affected payers. Payments sent using outdated, incomplete, or unsupported instructions may be delayed, rejected, returned, or require investigation.

Payment status and availability

A payment shown as incoming, received, pending, or under review is not necessarily final or available for payout. Status information reflects the records and notifications available to Ostro and may change after reconciliation, a bank return, a compliance decision, or correction of an error.

Do not treat a payer’s screenshot or payment confirmation as proof that a payment is available. Follow the status and instructions in your workspace and contact support if they do not match your expectations.

A payment can remain subject to a lawful return, reversal, recall, or dispute even after an earlier status indicated receipt. Any adjustment must have a legitimate basis under the applicable law, rail rules, or agreed terms. We will provide the information we can lawfully share and a way for you to raise a dispute.

Payout instructions and conversion

You may select an available local-currency payout to a verified bank account or an available stablecoin payout to a verified wallet, where supported and permitted. The payout destination must belong to you or your onboarded business, as applicable, and satisfy the relevant verification requirements.

Before confirming, review the destination, currency or asset, network where applicable, amount, fees, and any quoted exchange terms. You authorise us to transmit the instruction you confirm and the information necessary to process it to the relevant licensed financial partners. This is not authority to use your money for unrelated purposes.

Conversion occurs only where needed and supported and is performed through licensed financial partners. A payout may require additional checks or be declined if the destination, route, or instruction is not eligible. We do not promise unrestricted conversion, instant payout, or availability of every asset or network.

Tell us immediately if an instruction is incorrect. Banks and networks may act on account numbers, wallet addresses, or other identifiers without matching the name you entered. We cannot guarantee recovery after an instruction becomes irrevocable; this does not remove responsibility for an error attributable to us or rights you have under mandatory law.

Stablecoin-specific risks

Use a stablecoin option only if you understand the asset and selected network and may lawfully use them. A stablecoin is not guaranteed to maintain its intended value or be redeemable at a fixed rate. Issuer failure, reserve or redemption problems, legal restrictions, or market conditions may affect its value and availability.

Blockchain transfers may be irreversible. An incorrect address, incompatible network, missing destination information, compromised wallet, or loss of keys can result in loss of access or loss of assets. Network outages, congestion, fees, forks, smart-contract defects, and issuer restrictions can affect processing.

Only supported assets and networks shown for your approved route may be used. Listing an asset on the website does not mean all networks or jurisdictions support it. Ostro does not provide investment advice or promise returns, yield, or protection from asset-price changes.

Fees, exchange terms, and taxes

Ostro pricing is tailored to the customer’s payment volumes, frequency, currencies, routes, and payout needs. Request a quote for your proposed activity. A general enquiry or website example is not an agreed fee schedule.

The applicable Ostro fees, and partner or network charges known to us, must be disclosed in a quote, agreement, or transaction confirmation before you commit to the relevant service. Fees may be deducted from a payment only where that method has been disclosed and authorised or is required by law. Changes to ongoing pricing apply prospectively after the required notice and agreement.

Exchange rates may change before an instruction is accepted. The terms you accept must identify any applicable conversion charge or spread, quote validity, and relevant conditions. An expired quote does not bind you to a replacement rate without the authorisation required for that transaction.

Intermediary or receiving institutions may impose charges outside our control; we will disclose those charges where known. You are responsible for your applicable taxes, reporting, and supporting documents. Any taxes we are legally required to collect or withhold will be handled under applicable law. We do not provide personal tax or legal advice.

Timing, limits, and service availability

Processing estimates and cutoff references are available in our processing-windows guide. They are not guaranteed end-to-end arrival times unless a separate binding commitment expressly says otherwise.

Timing depends on the relevant rail, banking days, holidays, cutoff times, recipient institution, network conditions, transaction size, compliance review, and partner availability. Different routes may use different banking calendars; an always-on network does not remove the need for checks.

Transaction and service limits may vary by customer and route and may change for legal, security, or partner reasons. We will make applicable information available where practicable. We aim to provide reliable access but cannot promise uninterrupted operation. We remain responsible for obligations that cannot lawfully be excluded.

Errors, cancellations, returns, and refunds

Contact support promptly if a payment is missing, duplicated, unauthorised, sent incorrectly, or otherwise disputed. Provide the payment reference, date, amount, currency, and relevant supporting information. For a bank transfer, your sending institution may be able to supply a tracking reference. Do not include account passwords or wallet secrets.

You may request cancellation, but whether an instruction can be cancelled depends on its processing stage, applicable law, and rail or partner rules. We will assist with a cancellation or recovery request where available without promising that it will succeed. This clause does not restrict any mandatory cancellation or refund right.

Rejected, reversed, or refundable payments are normally returned through the original payment route where permitted. A different destination requires appropriate verification and must be permitted by the relevant partner and law. Returns remain subject to lawful checks and the applicable processing requirements.

A failed or cancelled payment does not automatically make properly disclosed, already-incurred third-party costs refundable. However, unearned Ostro service charges, charges collected in error, and amounts refundable under mandatory law will be refunded or corrected as applicable. Any cost of attempting recovery must have a disclosed and lawful basis.

If a valid reversal or correction creates an amount legally owed by you, we will explain the basis and supporting information we can share and give you an opportunity to dispute it. We do not acquire a general right under these Terms to seize assets, impose undisclosed penalties, or debit an unrelated account. Partner recovery rights, if any, depend on applicable law and the partner agreement you accepted.

Acceptable use

You must use Ostro for lawful, genuine activity consistent with your verified identity and approved business or professional activity. You must not:

• Use the Services for fraud, money laundering, terrorist financing, sanctions evasion, tax evasion, or other unlawful activity.
• Submit false documents, conceal ownership or payment purpose, impersonate another person, or use stolen credentials or funds.
• Split transactions or disguise a payer, location, or destination to evade checks or limits.
• Operate an unapproved payment-intermediation, money-transmission, exchange, or collection service for other people through your workspace. Receiving legitimate payments owed to you or your approved business is subject to the permitted receiving arrangements.
• Use unsupported receiving details, currencies, assets, networks, or payout destinations, or continue using an option after it has been withdrawn.
• Infringe another person’s rights, distribute malicious code, gain unauthorised access, or interfere with the security or operation of Ostro or a partner’s systems.
• Use the Services for goods, services, or activities prohibited by the law or the route-specific restrictions communicated to you.

We may request information or restrict activity where we reasonably suspect a breach. Our Acceptable Use Policy explains these requirements in more detail and applies when presented and agreed as part of your relationship with Ostro. Route-specific restrictions must also be followed where applicable.

Invoices, payers, and underlying transactions

Where available, invoices and payment links help you request payment or communicate instructions. You remain responsible for the accuracy of the payer, amount, currency, description, tax information, and other content you provide.

Ostro is not a party to your employment, services, marketplace, or sales agreement with a payer and does not guarantee that the payer will pay or that the underlying goods or services meet a particular standard. You are responsible for fulfilling your underlying obligations and handling related commercial disputes.

This does not prevent you from raising a payment-processing complaint with Ostro or exercising rights under a payment scheme, partner agreement, or applicable law.

Personal information and records

We process personal information to provide the Services, communicate with you, verify eligibility, prevent fraud, handle support requests, and meet applicable legal and recordkeeping obligations. Our Privacy Policy and any information provided for the relevant processing explain the purposes, recipients, retention, and your rights. Our Cookie Policy describes device storage on the public website.

Acceptance of these Terms does not replace a privacy notice or any separate consent required by law. It is not consent to unrelated marketing or unrestricted disclosure of your personal information. We and our providers remain responsible for our respective data-protection obligations.

Closing a workspace does not require immediate deletion of records that must be retained by law or are lawfully needed to resolve pending matters. You may ask about privacy and data rights at privacy@tryostro.com. Nothing in these Terms overrides a right that applicable privacy law gives you.

Intellectual property and your content

We and our licensors retain rights in the Ostro software, branding, website design, and other materials we provide. Subject to these Terms, you may access and use the Services for your authorised personal, professional, or business payment activity.

You may not sell or sublicense access, copy protected materials for an unauthorised purpose, or bypass technical restrictions. This does not limit uses or interoperability rights that applicable law expressly permits.

You retain rights in the documents and other content you submit. You grant us a limited right to use, reproduce, and transmit that content only as needed to provide the Services, carry out lawful checks, handle disputes, and comply with legal obligations. These Terms do not grant permission to use your name or content in advertising.

Changes to the service and these Terms

We may change the Services or these Terms to reflect legal requirements, security needs, partner arrangements, or changes to the product. We will provide reasonable advance notice of material changes through your workspace or the contact details you supplied, except where an urgent legal or security reason requires an earlier change.

We will identify when a change takes effect and obtain fresh acceptance where required. A change does not retrospectively alter a completed transaction or remove rights that have already accrued. Merely posting revised wording does not override a requirement for notice or consent.

If you do not agree to a proposed change, you may stop using the affected service and request closure. Existing lawful obligations and pending transactions will be handled under the terms applicable to them.

Restrictions, suspension, and closure

We may restrict, suspend, or end access where reasonably necessary because of incomplete verification, suspected fraud or security compromise, a material breach, loss of eligibility, a lawful direction, or withdrawal of a required partner service. The action should be proportionate to the reason for it.

Where lawful and practicable, we will explain the action and give you an opportunity to provide information or correct a remediable issue. Immediate action may be necessary to protect users or comply with the law. You may ask support to review a restriction, although we cannot disclose information that the law requires us to withhold.

You can request workspace closure by contacting support@tryostro.com from your registered email. Stop sharing receiving details and arrange the handling of pending activity. If we discontinue an otherwise compliant relationship for business reasons, we will give reasonable advance notice where practicable.

Closure does not forfeit money or assets legally due to you. We will cooperate with the relevant partners on a lawful payout or return of eligible amounts, subject to unresolved transactions, valid claims, and legal restrictions. Any custody, hold, or settlement remains with the relevant partner; this clause does not make Ostro a custodian.

Accrued payment obligations and provisions concerning records, intellectual property, liability, and disputes continue to the extent needed after closure.

Our responsibilities and liability

We will exercise reasonable care and skill in providing the Services we undertake and comply with our applicable legal obligations. You must take reasonable care with the information and instructions you supply. Neither party is responsible for a loss to the extent it was caused by the other party’s breach or wrongful conduct.

We are responsible for loss that is reasonably foreseeable and caused by our breach of these Terms or our negligence, subject to applicable law. A loss is foreseeable if it is an obvious consequence or was reasonably within the parties’ contemplation when the agreement was made. You should take reasonable steps to limit avoidable loss.

For users acting wholly for business purposes, and only to the extent the law permits, neither party is liable to the other for indirect or consequential loss, including an indirect loss of profit, revenue, or business opportunity. This does not exclude a direct loss merely because it occurs in a business.

We do not guarantee the performance, solvency, or uninterrupted availability of a bank, asset issuer, network, or financial partner. Using a partner does not excuse our own breach, negligence, or statutory responsibility, or restrict a claim you may have directly against that partner.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Nor does it remove a statutory remedy, the obligation to correct an erroneous charge, or a right to money or assets legally due to you.

Where an event outside a party’s reasonable control prevents performance, that party must take reasonable steps to reduce its effects and resume performance. Such an event does not excuse a failure to take required precautions, extinguish accrued obligations, or displace mandatory protections.

Complaints and legal notices

For a payment or account complaint, email support@tryostro.com or use the contact form. Include your registered email, relevant payment references, a description of the issue, and the resolution you are requesting. Keep copies of your correspondence.

We will review the matter, request relevant information where needed, and coordinate with the financial partner if the issue concerns its processing. We will provide a response or progress information within the timeframes required by applicable law. If the issue remains unresolved, you may escalate it to legal@tryostro.com.

Legal notices may be sent to SP STUDIOZ (OPC) PRIVATE LIMITED at the company address in section 1, with an email copy to legal@tryostro.com. This does not replace any method of service required or permitted by law.

Using our support process is not a condition for exercising a mandatory right or seeking urgent relief. It does not prevent you from contacting a competent regulator, consumer authority, court, or other legally available dispute-resolution body, and does not shorten or pause a statutory filing deadline.

Governing law and disputes

These Terms and disputes arising from our agreement are governed by the laws of India, subject to any mandatory protections that apply to you under the laws of your place of residence or another applicable jurisdiction.

Courts having competent jurisdiction in Parbhani, Maharashtra, India have non-exclusive jurisdiction over disputes under these Terms. This does not prevent you from using a consumer commission, court, regulator, or other forum that mandatory law makes available to you.

These Terms do not require mandatory private arbitration, waive collective remedies available under applicable law, or reduce a statutory limitation period. You and we may voluntarily agree on another lawful way to resolve a particular dispute after it arises.

Communications and general provisions

We may provide service-related communications electronically through your workspace or the email address you have supplied, subject to applicable notice requirements. Keep those details current. Consent to service communications is not consent to promotional messages where separate consent is required.

You may not assign or transfer your workspace or contractual rights without our prior agreement, except where the law provides otherwise. We may transfer this agreement as part of a lawful corporate reorganisation or transfer of the service only with any required notice or consent and without reducing your accrued or mandatory rights.

If a provision is unenforceable, it will be limited or severed only to the extent legally necessary, and the remaining provisions will continue where they can fairly operate. A delay in enforcing a right is not a waiver. These Terms and any separately agreed terms form the agreement for the matters they cover, without excluding liability for misleading statements or mandatory pre-contractual disclosures.

Questions about this agreement can be sent to legal@tryostro.com.