Onboarding.
Oversight. Clarity.
- Customer onboarding and identity verification
- KYC and sanctions screening
- Country eligibility checks
- Transaction monitoring
- Recordkeeping and compliance escalation
SECURITY & COMPLIANCE
Thoughtful checks.
Clear responsibilities.
Cross-border payments require care at every step. Ostro builds onboarding, verification, eligibility checks, monitoring, and compliance review into the journey.
Available to eligible users in supported jurisdictions. Verification required. Check country eligibility
CARE AT EVERY STEPConfidence
GLOBAL WORK. HUMAN POSSIBILITIES.
Confidence
in the process.
Identity and eligibility
Payment monitoring
Records and escalation
ILLUSTRATIVE WORKFLOW · ELIGIBILITY APPLIESONE JOURNEY. DISTINCT ROLES.
Know who does what.
Onboarding.
The financial
infrastructure.
- Payment processing
- Foreign-exchange conversion where needed
- Stablecoin conversion where supported
- Custody, where applicable
- Settlement through supported routes
Ostro is not a bank.
Ostro does not hold customer funds or independently provide payment settlement. Payment processing, conversion, custody where applicable, and settlement are provided by licensed financial partners.
CHECKS WITH A PURPOSE
A clearer process.
At every step.
Eligibility depends on more than a currency symbol. Country, account type, payment corridor, payer information, and destination requirements can all affect availability.
A payment or payout may be subject to review or require additional information. Access to one option does not guarantee access to every currency, rail, asset, network, or corridor.
LOOK AFTER YOUR ACCOUNT
Small habits.
Meaningful protection.
01
Keep secrets private
Do not share passwords, authentication codes, wallet private keys, or seed phrases with anyone.
02
Check before sending
Review the receiving instructions, recipient information, asset, and network carefully before using a route.
03
Report a concern
Contact the security address for a suspected security issue. Share safe, relevant details without account secrets.
security@tryostro.comIs Ostro a bank or a money transmitter?
Ostro is not a bank and does not hold customer funds or independently provide settlement. Licensed financial partners provide payment processing, conversion, custody where applicable, and settlement.
Are all countries eligible?
No. Country eligibility, jurisdictional restrictions, compliance review, route support, and partner availability apply.
Can a payment require further review?
Yes. A payment or payout may need additional information or compliance review. Follow the status and relevant instructions in Ostro, and contact support if you need help understanding the next step.
MAKE YOUR NEXT MOVE
Your next opportunity.
A clearer way to get paid.
Share available receiving details. Choose an eligible payout option.
Subject to eligibility. Verification required. Supported corridors only. Check country eligibility